Customer Service Apprentice

First point of contact for technical queries regarding tool selection and their usage via phone, email or online chat Prepare quotes for non-catalogue materials including pricing, product selection & availability checks, must have knowledge of UK suppliers for PPE, cutting tools, hand tools and other consumable product suppliers Support complex customer projects, e.g. large tenders, quotations and catalogue changes etc. Liaising with product & purchasing teams in Hoffmann head office to obtain pricing & delivery times for non-catalogue products and local suppliers in the UK Be informed of the latest product news through the relationship with the PM Work in close cooperation with the different departments Market knowledge in given specialism and knowledge of specification of product for PPE, cutting tools, hand tools, abrasives and other catalogue products Technical diagnosis of quality incidents of the product groups under its competence Liaising with UK suppliers to obtain quotes & progress outstanding orders Assist customers with technical queries and product selection from Hoffmann catalogue Convert competitors/suppliers’ product item numbers to Hoffmann catalogue item numbers Consolidate supplier lists and product portfolios to streamline processes and efficiency Provide technical support/advice to Inside & Field sales teams when necessary Accompany ASMs on customer visits as required Log & update information on CRM system Support with the analysis from SAP and other systems Continuously improve service performance of Hoffmann Group through the permanent exchange of information and knowledge Stay up to date with new product introductions to Hoffmann catalogue range to provide professional technical guidance & advice to customers & sales teams Other duties as assigned

Training:
Customer Service Assistant Level 2 Apprenticeship Standard qualification End-Point Assessment (EPA) In-house training

Training Outcome:
A possible permanent position within the organisation for the right candidate Potential to progress onto a dispensing course

Employer Description:
We make things extremely easy with our industrial tooling and equipment. We provide reliable quality tools and pioneering innovations by GARANT, HOLEX and other leading brands. As such, you obtain everything from one supplier. When it comes to selecting the right tools, we make it incredibly easy to find the perfect product straight away – meaning you can find everything falling within 10 metres of industrial workstations.

Working Hours :
Working week Monday - Thursday, 8.00am - 5.00pm, Friday, 8.00am - 3.00pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience