Customer Service Specialist Apprentice, Air & Sea Apprentice

It takes a special kind of drive to keep the world moving; and due to growth, DSV is looking to recruit. 

Are you ready to kick-start your journey into the world of Freight Forwarding? DSV are recruiting for a Freight Forwarder in Feltham. Join our dynamic team and embark on an exciting apprenticeship designed to shape you into a skilled and accomplished Freight Forwarder.

As an International Freight Forwarding Apprentice you'll delve deep into the core components of this thriving industry.

Through our industry-recognised apprenticeship program, you'll gain invaluable hands-on experience, equipping yourself with the knowledge and practical expertise needed to excel in the field.

Find below the tasks and responsibilities you’ll undertake to gain the expertise to seamlessly navigate the intricate landscape of Freight Forwarding.

Key Tasks

Mastering import/export processes and Cross Trade bookings Engaging in seamless communication with our extensive network and carrier partners across the globe Championing the meticulous checking and issuance of vital documentation including master bills, house bills of lading and ensuring compliance with import/export customs regulations Taking charge of monitoring international air freight shipments from inception to delivery, ensuring precision and timely arrivals at designated destinations Maintaining real-time visibility on customer consignments, guaranteeing adherence to service level and operational protocols

Duties / Responsibilities

Spearheading customer notifications and swiftly resolving queries, exemplifying our commitment to great customer experiences Nurturing revenue streams in alignment with budgetary targets, handling quotations, invoicing, and supplier purchase orders with finesse Undertaking general administrative duties, supporting our processes that make it easy for our customers to do business with us

Training and Qualifications gained

Level 3 International Freight Forwarding Apprenticeship Standard Functional Skills in Maths and English if required

What can we offer you?

An opportunity to be a part of and grow within a driven and successful company, with a team of 75,000, operating in over 95+ countries. Be part of a company that has strong ambitions and targets for sustainability initiatives, both internally and externally. Please click on link** at the bottom of the page for further details on how DSV is working towards these targets. Be part of a company that has strong company values, to find out more about DSV, including our Values, click the link at the bottom of the page***. Eyecare Voucher Scheme Eyecare Voucher Scheme LifeWorks app for access to cashback and discounts on high street and online brands If you want to know a bit about DSV Careers, please see below****

At DSV, we're not just offering an apprenticeship; we're offering an opportunity to be an integral part of our journey forward. Your dedication and commitment will contribute to our ongoing success while shaping your own flourishing career in Freight Forwarding.

Join us and be a catalyst for innovation and local empowerment in one of the most exciting industries today.

Are you ready to pave the way for your future with DSV? Apply now and let's forge a path towards success together.

Links:

Link* - https://www.youtube.com/watch?v=1QJLhUSBN_0

Link** - https://www.dsv.com/en/sustainability-esg

Link*** - https://www.dsv.com/en/about-dsv

Link**** - https://www.youtube.com/watch?v=SnMpG10Po3w

Training:
Level 3 International Freight Forwarding Apprenticeship Standard qualification. Functional Skills in maths and English if exemptions cannot be provided. Delivery method and location are to be confirmed.

Training Outcome:
If you show the desire to learn and the work ethic to progress, there will always be opportunities within DSV.

Employer Description:
Customer statement: We offer our customers global and competitive transport and logistics services of a consistent high quality. Growth: We actively pursue profitable growth balanced between a solid above market organic growth and an active acquisition approach. Operational Excellence: Operational excellence in our business processes is crucial in order to operate with the highest productivity, enabling us to be competitive and deliver timely and high-quality services to our customers. People: We strive to attract, motivate and retain talented people by offering responsibility, empowerment and growth opportunities. We treasure sound business acumen and work together as a global family to drive the business forward.

Working Hours :
Monday to Friday, 9.00am to 5.30pm, with one hour lunch break.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Logical,Team working,Initiative,Patience,Proficient in Microsoft Office,Positive attitude,Willingness to learn,Punctual and reliable