Technical Support Apprentice

Provide administrative support to the Technical Support team Help replicate customer issues to identify technical problems or provide product knowledge. Support customers and distributors via telephone and email (after training). Maintain demonstration stock and assist with departmental operations, including Customer Relation Management (CRM) updates. Organise internal and external training sessions for customers.

Training:

Training will be in house at Megger supported by Hawk Training remotely.

Monday - Friday, 37 hours per week.

Supported by regular workshops provided by Hawk Training.

Training Outcome:

To have an all rounded knowledge of customer services working in an unique manufacturing business with the potential of a permanent position for the right candidate at the end of the apprenticeship.

Employer Description:
Megger design and manufacture safe, reliable, easy-to use portable electrical test equipment. A global company with headquarters based in Dover in Kent.

Working Hours :
Monday to Friday, 37 hours per week, early finish Friday 1pm. Exact times to be confirmed.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Patience