Lettings Administrator Apprentice

Role Overview

As a Lettings Administrator Apprentice, you will provide administrative support to our lettings team, ensuring smooth day-to-day operations and delivering outstanding service to our clients. This is an excellent opportunity to kickstart your career in the property industry, with training and mentorship provided throughout your apprenticeship.

Key Responsibilities

Tenant Support: Assist with tenant applications, referencing, and tenancy agreements. Landlord Support: Communicate with landlords regarding property updates, maintenance, and compliance. Administration: Maintain accurate records and update property management software. Property Marketing: Assist in preparing property listings, including descriptions, photos, and advertising. Appointment Coordination: Schedule property viewings, inspections, and contractor visits. Compliance: Support the team in ensuring all legal documentation (e.g., gas safety certificates, tenancy agreements) is up-to-date. Customer Service: Respond to inquiries via phone, email, and in-person in a professional and timely manner. General Support: Provide general administrative support to the lettings team as required.

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives.

Full training will be given.

What We’re Looking For

Skills: Strong organisational skills, attention to detail, and excellent written and verbal communication. Attitude: Positive, proactive, and eager to learn. IT Skills: Proficient in Microsoft Office (Word, Excel, Outlook). Interest: Genuine interest in the property industry and customer service.

What We Offer

A structured apprenticeship program with on-the-job training and mentorship. Support to achieve a nationally recognised qualification in Business Administration. Real-world experience in a fast-paced and exciting industry. Opportunities for career progression upon successful completion of the apprenticeship. A friendly and supportive work environment.

Training:

Level 3 Business Administrator apprenticeship standard, which includes:

Level 2 Functional Skills in maths and English (if required)
You will also develop the skills, knowledge and behaviours required to work within an office environment This apprenticeship is delivered in the workplace and 20% of your
working time will be dedicated towards training and learning new skills. You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times Assessment is through a variety of methods including observations in the workplace, witness testimonies, product evidence and professional discussions. All evidence will be logged to your electronic portfolio

Training Outcome:
Pprogression to a permanent role upon successful completion of the apprenticeship.

Employer Description:
Welcome to Homelet - Professional Property Services. Homelet - We are a professional property services company based in Derbyshire, England, with offices in Alfreton, Derby, and Belper. We specialise in residential lettings and property management, offering services such as property valuations, marketing on major property portals, tenant sourcing, and comprehensive management for landlords. Our offerings include fully managed services, mortgage valuation letters, and assistance with buy-to-let property sourcing. We also provide mortgage advisory services to assist clients in purchasing their first or additional rental properties. For tenants, we offer information and application support, including tenant referencing and right-to-rent checks. Our mission is to combine first-class service with traditional values of respect, honesty, and fairness, ensuring a seamless experience for both landlords and tenants.

Working Hours :
Monday to Friday, 9.00am - 5.00pm - 30 mins lunch break.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Number skills,Logical,Team working,Initiative