IT Support Apprentice

Provide remote helpdesk IT support to IT clients Plan and Implement IT infrastructure projects to IT clients Develop skills to resolve IT issues especially with Microsoft M365, Email, Google Workplace, Cyber Security Manage Telecoms client’s requirements, resolving issues, making system changes, updates and planning for holidays periods Maintain detailed records of repairs and maintenance works Provide routine and emergency fault diagnosis and repair of office technology Provide service to Printer/MFP fleets Maintain and provide an accurate record of stock and parts inventory Assist in the ordering of parts and materials for the ongoing service of office technology Provide setup, commissioning, and delivery of office technology products to locations around Yorkshire and beyond Train end users in the proper use and training of the hardware and software provided Maintain accurate records for expenses, mileage, and other relevant information in line with the role Perform other duties as assigned by your line manager Perform to KPI's in line with company policy Influence product development by working closely with our product, marketing, and sales teams to collect and digest user feedback Contribute to our support documents to ensure they're clear and accurate, and research and write new content to fill any gaps Help improve the technical knowledge of our sales team, coaching them on new developments within 360 Office and the wider360 Office ecosystem

Personal characteristics:

Maintain a laser focus on quality, with top-notch written and spoken communication A technical predisposition, and the desire to learn Demonstrable exceptional writing skills and attention to detail A can-do attitude with a focus on delighting users Willingness to work hard with an excellent work ethic Full Clean UK Driving License & Car

Training:
Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme

Successful completion of this apprenticeship gives you an accredited Level 3 IT Support Technician qualification, with training in how to:

Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras Address IT issues by prioritizing in response to customer service level agreements Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets Support the roll out of upgrades or new systems or applications

For a full list of programme modules visit: https://velocity-pt.co.uk/

Training Outcome:
The role offers long term security and the opportunity to progress into a permanent position

Employer Description:
360 Office Ltd are a Yorkshire based Managed Service Provider (MSP) operating out of our Head Office in Hull. We love technology, and love to share what we love with our customers. Offering B2B goods and services which assist businesses in driving down cost and improving efficiencies. We are a new venture offering a customer centric working environment, a keen pricing policy and a large portfolio of Office Services.

Working Hours :
Monday - Friday, 9.00am - 5.00pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience