IT Support Apprenticeship

Provide 1st line support for the Service Desk Work on support tickets and provide project support to senior engineers Assisting the setup of desktops & laptops Dealing with ticket queries including password resets, new user requests and fault logging Assisting with infrastructure refreshes Telephony rollouts

Training:

As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.

You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.

Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.

Training Outcome:

This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician.

Employer Description:
Aspire Technology Solutions is an award-winning IT Managed Service Provider and Cyber Security Provider. We deliver leading technology solutions across cyber security, cloud, connectivity, managed services and unified communications to help our customers drive real business benefits.

Working Hours :
Monday to Friday 9am-5pm.

Skills:
Communication skills,Logical,Team working,Initiative