Customer Service Manager

Customer Service Manager Role: - £40,000 + Per Annum - 23 Days Holiday + Bank Holidays - Permanent Role We are seeking a highly experienced Customer Service Manager to join our team. You will be responsible for overseeing the customer service experience and oversee the department, ensuring customer satisfaction is achieved. Key Responsibilities: - Manage and supervise the customer service team. - Develop and implement customer service policies and procedures. - Handle customer complaints and queries. - Develop positive relationships with customers. - Monitor customer satisfaction levels. - Provide regular reports to senior management.  - Conduct regular training sessions for the customer service team. Essential Skills / Attributes: - Experience in a similar role or leading a team. - Excellent communication, leadership, and management skills. - Strong problem-solving and decision-making skills. - Highly organized with excellent attention to detail. If you are interested in finding out more get in contact with Piam on piam@holtautomotive.co.uk / 01202 55291 or send us your CV by Clicking Apply Now! Customer Service Manager - up to £40k - Dorking - Bodyshop Front of house manager / reception manager / customer service manager / customer team leader / customer service team leader