Guest Experience Director - Ultra-Luxury Resort, Saudi Arabia

Guest Experience Director – Ultra-Luxury Resort, Saudi Arabia

Location:           Saudi Arabia
Package:           Competitive tax-free salary + luxury accommodation + full expat benefits
Contract:          Full-time | Live-in | Relocation supported

Are you passionate about creating unforgettable moments for high-profile guests? This is a rare opportunity to join one of the world’s most exclusive ultra-luxury resorts, set in a breathtaking and visionary destination on the Red Sea coast of Saudi Arabia.

As Guest Experience Director, you will be the face of exceptional hospitality — curating personalised, seamless, and emotionally engaging experiences for an elite global clientele. You'll work closely with VIP services, butlers, and resort leadership to set a new standard in service excellence.

Responsibilities

Lead and oversee the full guest journey — from pre-arrival to post-departureCreate tailored guest experiences based on preferences, profiles, and cultural expectationsChampion luxury service standards across all departmentsCollaborate with front office, butler services, F&B, and wellness to ensure elevated guest satisfactionHandle VIP requests and complex service recovery with finesse and discretionTrain and mentor teams in emotional intelligence, luxury etiquette, and storytelling

Requirements

Minimum 3–5 years in a guest relations or butler/experience role within ultra-luxury hotels or resortsExperience working with VVIPs, UHNWIs, or royalty preferredStrong cultural sensitivity, emotional intelligence, and professional presenceFluency in English required; Arabic or additional languages are a plusConfident, warm communicator with a sincere passion for serviceThrives in remote or developing destinations with a high standard of living