Housing Officer - Specialist

Housing Officer
Camberley, Surrey
Permanent
Full Time 35 Hours
£32,480
We are looking for an experienced and dedicated Housing Officer/ Specialist Housing Partner to join a small, supportive team in Camberley and Bagshot on a part-time basis. The successful candidate will manage two independent living schemes, ensuring that building compliance, tenant wellbeing, and health and safety standards are met. The role is ideal for someone with a strong background in tenancy management, building compliance, and a person-centred approach to housing support.
Key Responsibilities

Manage all aspects of tenancy and housing management, including tenancy sign-ups, rent accounts, tenancy reviews, and regular maintenance checks. Oversee building compliance, ensuring all safety measures, including fire risk assessments, are in place and up to date. Provide support for residents to sustain their tenancies and access services such as mental health support and additional welfare services, where necessary. Lead on person-centred fire risk assessments and health and wellbeing plans for residents. Carry out regular checks on properties and respond to maintenance issues, ensuring the safety and comfort of tenants. Facilitate viewings of vacant properties and manage tenant move-ins, ensuring a smooth transition. Manage minimal rent arrears and support residents in understanding rent obligations. Support residents in accessing external services, including mental health and alcohol support, and encourage them to accept these services for their wellbeing. Work closely with social services, care agencies, and other partners to ensure tenants' needs are met, with a focus on independent living. Ensure all relevant records are accurately maintained, including tenancy documents, building compliance records, and health and wellbeing plans. Handle notices of seeking possession and tenancy management in line with legal procedures. Be the first point of contact for tenants, offering a high-quality service and maintaining a visible presence across both schemes (Camberley and Bagshot), ensuring tenants feel supported.

Requirements

Previous experience as a Housing Officer, Tenancy Manager, or similar role is essential. Knowledge of housing legislation, policies, and procedures, including building compliance, rent arrears, and tenancy management. Experience in managing rent accounts and supporting tenants to sustain their tenancies. Ability to carry out person-centred fire risk assessments and health and wellbeing assessments. Comfortable dealing with tenants with mental health, addiction, or complex needs and supporting them to access appropriate external services. Strong communication skills and experience working with social services and care agencies. Good organizational skills and ability to manage workload effectively across multiple sites. Flexible approach to working hours, with the ability to cover both Camberley and Bagshot schemes (approximately 4-5 miles apart) during set hours, mornings, or afternoons. The ability to foster positive relationships with tenants, local authority partners, and external services.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk