IT Support Engineer Apprentice (Natpoint)

A Support based hands on Junior IT role based on-site at the HQ in Edgeware. The role will grow in responsibility and autonomy as the candidate gains skills and confidence.Key Responsibilities:

Providing 1st Line IT Support Troubleshooting Using Software to fix and enhance customer systems Managing hardware systems and up-selling Basic Security measure i.e. managing firewalls and security settings Maintenance of networks, Mac and Windows

Training Outcome:

This role offers the potential for a permanent position upon successful completion of the apprenticeship, contingent on performance.

Employer Description:
Natpoint was founded in March 2001 and has grown steadily by offering highly effective and timely IT support and a range of other IT services including security, disaster recovery, cloud services and telephony. We have a simple support philosophy. We never lock any of our customers in to fixed term contracts as we believe that if we do not do a good job, we don’t deserve the customer. We invest heavily in our staff and our relationships with customers and key vendors. We are a Microsoft Silver cloud partner and Dell preferred partner. In addition, we accredited by StorageCraft, Panda, Avaya, Starleaf and other IT suppliers.

Working Hours :
Monday to Friday - 9am – 5pm (1 hour lunch)

Skills:
Communication skills,Interest in the IT industry,Basic experience,Desire to improve,Approachable,Helpful personality,Enthusiasm,Willingness to learn