Operations Support Assistant Apprentice

At G2M we pride ourselves on nurturing our core values of:

Putting People First Taking Responsibility Leaving a Legacy Exceeding Expectations

We aim to embed these in everything we do and are looking for team members who can identify with these values and enjoy being part of building a dynamic business that will truly make a difference.

Above National Average apprentice wage and looking to permanently recruit the right applicant, upon successful completion of the course. Any full job offers at the end of the fixed term would be at least on the Real Living Wage rate.

General duties including (full training will be provided):  

Supplier Invoice Procedures:

Process and track incoming invoices related to property management Liaise with suppliers, contractors, and internal teams to ensure timely and accurate invoicing Ensure invoices are correctly coded and sent for approval in a timely manner

Lettings Procedures:

Assist in the coordination of resident viewings and property marketing Support the application and onboarding process

Renewals:

Support the renewal process for residents, ensuring that procedures are followed and communication with residents is effective Liaise with residents regarding renew coordination of resident viewings and property marketing Support the application and onboarding process. All options and negotiate terms as required Track and ensure timely renewals are executed, avoiding lapses in tenancy

Customer Liaison:

Provide excellent customer service (internal and external) by responding to enquiries, resolving issues, and fostering positive relationships Administrate on resident complaints, including antisocial behaviour and safeguarding concerns and escalate as necessary to management

Rent Collection & Arrears:

Chasing residents for arrears and supporting all aspects of rent collection Support reporting requirements & KPI tracking

Property Management Support:

Support the property management team in daily operations, including maintenance coordination, inspections, and property updates Ensure all necessary compliance documents (e.g. gas safety certificates, EPC’s) are up to date and available

Resident Management Support:

Support the Resident Management team in daily operations, including utility management of voids and landlord supplies, Local Tax liability administration and Selective Licencing research and application support

Corporate Support

Assist with post handling and distribution and provide support to the office manager for facilities and function management, where needed

Training:
Training will be at Doncaster College where you will access a wide range of facilities on offer

  

Day release  

 

You will undertake The Level 3 Business Administration apprenticeship standard.  

 

https://www.instituteforapprenticeships.org/apprenticeship-standards/business-administrator-v1-0 

 

 

You will undertake Functional Skills for English and/or Maths if needed  

 

You will undertake both on and off the job training by a team of industry-qualified professionals to give you the best skills, knowledge, and experience. 

 

Training Outcome:
Successful completion of the apprenticeship could lead to a higher-level apprenticeship or full-time employment for the right candidate

Employer Description:
Founded in 2013, G2M have developed a unique platform for the volume aggregation of the Private Rental Sector (PRS) and are aiming to become the UK’s largest operator of single-family homes to rent. Currently in the UK, 98% of the 5.5 million private rental homes are owned by individual private buy-to-let landlords. These are of variable asset quality and often provide poor management service levels. 25% of all UK property stock is considered ‘non decent standard’ and as a result over 15% of UK carbon emissions are from the UK’s residential property base. G2M is not a developer, but is a volume aggregator of existing property assets, aiming to provide institutional access to this fragmented, diversified and geographically spread asset base. In order to do this, G2M is pioneering the UK-wide regeneration of residential properties and has an unrelenting focus on improving home energy performance delivering, higher quality, more economic homes to rent combined with best-in-class management service levels. G2M’s operations, under the trading name of Habodel, are truly unique in the UK and will offer the ability to collect and analyse resident data on a large scale to revolutionise the PRS market, not only improving home and living standards for the average UK renter, but also providing secure and robust investment income for institutions and assisting the UK in meeting its carbon reduction targets.

Working Hours :
Monday- Friday Shifts to be confirmed 7 hours 30 minutes per working day Excluding lunch and day release for one day

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Team working,Creative,Initiative,Non judgemental