Internal Sales & Administration Apprentice

Your roles and responsibilities will include, but not be limited to:

Deal with incoming customer enquiries daily over the phone, E-Mail & In-Person in a professional manner. This includes taking orders, processing enquiries and chasing customer queries. To be able to process invoices from the SBT supply chain and prepare invoices in alphabetical order ready for payment. Correctly file documents and paperwork processed daily including Internal enquiry paperwork, Purchase Orders, Invoices, Quotations, Pro-Forma Invoices, Delivery Notes & More, both physically & digitally. Contact customers with outstanding orders, overdue collections, outstanding payments and similar. Process online orders daily and preparing orders ready for picking/packing & shipping for our warehouse team. Chase outstanding orders that are overdue for Goods Inward & Contact suppliers regarding incorrect/damaged/missing deliveries.

You will be trained upon starting your position internally with the team at SBT. Over the course of the apprenticeship, you will:

Begin to understand products in MRO & Engineering Services. Begin to understand products in the PPE, Workwear, Janitorial & Tools Industry. Learn how to navigate our in-house stock & order processing system. Learn how to navigate our Online Sales administration system. Shown how to appropriately file and organise corporate documentation. Get used to dealing with queries over the phone, E-Mail and In-Person. Develop relationships with customers & suppliers who work with SBT. Gain qualifications as a Customer Service Practitioner, along with learning key information in the engineering sector. Learn how to process Purchase Orders, Manage Stock Files & Similar.

Training:
Level 2 Customer Service Practitioner at Redcar & Cleveland College. Functional Skills maths & English, if required.

Training Outcome:

The opportunity for a full-time position at the end of the apprenticeship.

Employer Description:
SBT Ltd, known as Stockton Bearings & Transmissions, was Established in 1990 by Pat Hodgers and Martyn Semark. We have grown to be the areas largest independent authorised stockist, supplier and distributor of bearings, belts, chain, seals and all other MRO Products.

Working Hours :
Monday – Friday, 08:00AM – 17:00PM. With 1 day per week designated for college studies.

Skills:
Communication skills,Customer care skills,Problem solving skills,Number skills,Team working,Initiative,Keen,Ambitious,Time management,Interest in sales,Confidentiality