Customer Service Apprentice

The main duties of the role include responding to the full range of  
patient enquiries and requests.

Supporting patients to receive appropriate and timely care through booking appointments and signposting to more appropriate alternative care pathways. Receiving and managing requests for repeat medications, reports and fit notes  Receiving requests and enquiries from other health care organisations  Proactively inviting patients for routine tests, investigations and long-term condition care  Supporting the general administrative work that is essential to the functioning of the wider practice team 

In order to succeed in these main duties, the successful applicant will need to be able to communicate effectively and compassionately in person, by telephone and via electronic means.
 

Training:

Level 2 apprenticeships.
Apprentices who have not achieved the equivalent of level 2
qualifications in maths and English, will need to achieve level 1
functional skills in these and work towards level 2 functional skills.

Training Outcome:

All of our previous apprentices have remained with the practice and are now in substantive roles.

Employer Description:
Parkside Medical Practice is a busy GP surgery located in the centre of Bulwell on the outskirts of Nottingham. We have a strong track record of supporting and developing modern apprentices within our admin and reception team.

Working Hours :
Nominally Monday to Friday, daily hours to be agreed between 0800 and 1830.

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills,Team working,Initiative,Non judgemental,Patience