IT Solutions Apprentice Level 3

You will be part of our team of friendly IT support engineers who will support you as you develop your IT skills. DSL will encourage you to learn by means of on-the-job training, exposure to real life IT issues and by encouraging you to further your skill set by taking advantage of vendor training.

Keeping our customers happy and their systems modern and secure is our goal. It is essential that you have a great telephone manner and are comfortable speaking to people at all levels within a business. You will need to be able to prioritise issues and work to deadlines, sometimes dealing with more than one customer at a time, whilst aiming to exceed the clients’ expectations.

Main Duties:

To support our clients, diagnosing and resolving their IT issues with Microsoft Windows 10 and 11, Microsoft Office 365 applications and other software we support Provide support over the phone and via TeamViewer to our clients Occasional visits to client’s sites to maintain or install / deliver equipment Prepare new computers for clients and upgrade older computers. Basic administration of Windows Server 2012, 2016, 2019, 2022 including setting up new users and changing passwords Basic administration of security products such as ESET Antivirus and Heimdal patch management Ensure IT documentation is kept up to date Basic Office 365 user administration, setup email accounts

Skills Required:

Working knowledge of Windows Windows 10 including being able to install Windows from scratch Basic knowledge of Office 356 and Exchange administration Working knowledge of Microsoft Office 365 applications, Word, Excel, Outlook, PowerPoint Basic knowledge of firewalls and Internet connections, diagnostics etc. Able to produce clear documentation (technical and non-technical) for clients and for our records Excellent communication skills with very good verbal and written English

Other Useful Skills (Not essential):

VMware and V-Sphere for servers Microsoft Active Directory Microsoft Azure Apple Mac SonicWall firewalls Wi-Fi systems and general networking Microsoft Certifications

Training:

Apprentices will be required to attend college 1 day per week at Richmond Upon Thames College completing necessary mandatory training and units associated with the apprenticeship.

The apprentice will be required to complete:

Work towards gaining a full Qualification Employment Rights and Responsibilities Skills, Knowledge, and Behaviours Standard and End Point Assessment

Other training will be provided by the employer as required to enable the fulfilment of the job role.

Training Outcome:
Could lead to a permeant position upon successful completion of the apprenticeship

Employer Description:
Direct Support offer a wide range of IT services to meet the needs of small businesses. From network setup and maintenance to, cloud solutions, cybersecurity, data cabling and audio-visual solutions, Direct Support have the expertise to help keep businesses running smoothly. Direct Support’s mission is to provide reliable and efficient IT services and solutions through our team of experienced IT professionals.

Working Hours :
Monday - Friday, shifts to be confirmed.

Skills:
Problem solving skills,Customer care skills,Logical,IT skills,Team working