Operations Administration Assistant Apprenticeship

General Administration Assist with basic office and clerical administration as required including but not limited to: Responding to telephone enquiries and emails, taking/forwarding messages as required Undertake miscellaneous administration duties as directed such as postage and purchasing requirements CRM Administration - assist in maintaining the internal CRM system, to keep client details, records and programme information up to date Learning how to use the Emergenetics+ website and troubleshoot participant / client issues Internal Events Support with the preparation and planning of internal events, including but not limited to: Foundation events Conferences, when required Assisting in the administration of Certification Programmes: Registration forms administration Venue logistics – booking and liaising Participant diary management and JI’s Certification LMS management (producer training provided) Ordering manuals / shipping post certification resources Record management   External Client Programmes Support with the preparation and planning of external client events, including but not limited to: Delegate list management Print/collate/bind programme documentation as directed and assist in managing delegate attendance/tracking Monitoring, printing and preparing Emergenetics reports and eLearning completions Process programme feedback responses, prepare & format Feedback Reports Managing any additional administration to ensure smooth running of client programmes delivered. Operations General Assist with other Operations related tasks, including but not limited to: Zoom/Teams invite management and creation Producing external client virtual sessions when required via Zoom/MS Teams Take meeting minutes and ensure follow-up actions are recorded

Skills and Qualifications:

Experience with Microsoft Office Suite  Previous office experience desirable  Experience using Zoom and MS Teams   Good standard of written and verbal communication  Keen eye for detail   Ability to be agile and adapt workload when the need arises 

Training:

Training will take place at work with support from Cambridge Regional College.

Training Outcome:
You will be under the direct tutelage of an experienced operations manager, who will invest time in providing you with the necessary skills and confidence to grow within the role. Organisation and self-management are an integral part of this role, but a genuine interest in improving processes and ensuring smooth delivery of programmes is equally as important.

 

Employer Description:
At First Ascent, we work in close partnership with clients to provide uniquely designed solutions that tackle individual, team and organisational challenges. We listen, question and challenge you, then we engage and develop your people to deliver a guaranteed return on investment for your organisation. Driving performance and achieving measurable results is always our number one priority. We focus on equipping your people to practically apply their learning back in the workplace and make long term, sustainable changes. Robust science, contemporary thinking and credible research underpin everything that we do. Whether it's delivered face-to-face or online, we use the latest brain science, psychology, social analytics and learning practices to ensure every programme is engaging and highly effective.

Working Hours :
Monday to Friday 8am to 4:30pm with one hour unpaid lunch break. Role is based in our Cambridge based office therefore the ability to work from the office will be important. However, a hybrid set up can be discussed for the right candidate.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Microsoft Office,Zoom & MSTeams