IT Support Apprentice

Email Account Creation and Management - Set up new email accounts, manage access permissions, and troubleshoot basic issues. Technical Support and Troubleshooting - Act as the first point of contact for IT support requests, resolving inquiries and escalating complex issues as needed. Inventory and Documentation - Maintain detailed records of IT equipment, software licenses, and configurations. Assist with IT Projects - Provide support for IT projects, gaining exposure to new technologies and solutions. Learning and Development - Engage in structured training and work toward relevant certifications.

Training:

Why choose our Azure Cloud Support Specialist apprenticeship?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
• Learn on-premise and cloud-enabled technologies and services
• Learn technical content that aligns to and is relevant to employers and the market
• Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
• Get an introduction to Windows, Linux and PowerShell

Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.

Training Outcome:

90% of QA Apprentices secure permanent employment after finishing their apprenticeship.  Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. 

Employer Description:
We are a leading distributor in the B2B and B2C vaping industry, connecting with over 17,000 convenience stores and 1,500 vape stores across the UK. Based in a dynamic environment, we are committed to equipping our team with innovative tools and resources that drive our success in the fast-paced consumer goods market.

Working Hours :
All details will be confirmed at interview.

Skills:
Communication skills,Attention to detail,Organisation skills,Team working,Non judgemental