Administration Apprentice
To contact customers on a daily basis regarding orders.
To competently place orders with suppliers with efficiency and precision.
To Keep the daily transactions sheet up to date.
To maintain all Customer records and documentation.
Download from portals & request tickets.
To assist with daily, weekly & monthly reports.
To provide support to the accounts team with inputting bills onto the accounts system, invoicing and ensuring pricing is correct at all times.
To provide support with our social value agenda (This can involve volunteering offsite).
To provide support and assist where possible in answering and resolving day to day customer queries, including answering the telephone and responding to emails.
To learn the waste management ordering system promptly as this is required for daily use (one on one training and support is provided).
Throughout the apprenticeship, to acquire exceptional customer service skills, seeking advice from the wider team where in doubt and gain confidence in resolving queries to a satisfactory conclusion referring them up the line.
To comply at all times with the letter and spirit of the Company’s Health, Safety & Environmental Policy, Equality & Diversity Policy and Code on Business Conduct and Behaviour.
Carry out such other duties as are reasonably requested by the Director or PA to MD from time to time.
Training:
Work based learning with ad hoc attendance at Hertford Regional College for workshops with Assessor.
Training Outcome:
There will be opportunities for progression and a permanent position subject to performance once apprenticeship has been completed.
Employer Description:
KM ECO Ltd is a family run business. We facilitate the delivery of pro-active waste management and environmental consultancy services in England. KM ECO provides a one-stop shop for all environmental and waste management requirements within the construction industry. KM ECO Ltd are passionate about customer service, social value along with cost management.
Working Hours :
Monday to Friday 8am to 5pm Tuesday and Thursday afternoons to be spent on college work.
Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative,Microsoft Office,Adaptability,Punctual,Motivated