Apprentice Mobile Support Adminstrator

Take ownership of allocated customer requests and ensure they
are properly documented, tracked and resolved in a timely manner Resolve customer issues related to their mobile network and/or mobile devices Support the Mobile Support Representatives on the team with any ad-hoc requirements Ensure high levels of customer satisfaction through excellent communication and problem-solving skills Collaborate with cross-functional teams

Training Outcome:
Upon successful completion of the Level 3 Business Administration Apprenticeship, a full-time permanent role may be offered where available

Employer Description:
We provide solutions that are not only robust but also adaptable and responsive to the ever-changing nature of the world around us. It suggests that while the solutions provided are solid and reliable, they are also flexible and capable of meeting the diverse and evolving needs of the dynamic world we live in. We are a fun, dynamic company with a team of over 400 people who are passionate about what we do – providing cloud communications and managed services solutions. We are looking for like-minded people who share our enthusiasm and want to be part of an innovative, fast-paced environment.

Working Hours :
3 days in the Blackfriars office and 2 days a week work from home. Shifts to be confirmed.

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills,Presentation skills,Administrative skills,Team working,Initiative