Apprenticeship – Customer Support

We are looking for an enthusiastic Customer Support Apprentice to join our team that specialize in supporting our internal & external customers as part of the Sales & Marketing department based in Huddersfield, UK.

During your placement with us, you will learn how a major global organisation operates, gaining the tools and exposure you will need to become an expert in the industry and power your potential!

In this role, you will make an impact in the following ways by:

Building relationships with internal & external customers Taking part in customer calls and also communicating with key stakeholders via email & Teams Working with internal cross functional teams using and developing your communication skills Coordinating internal teams in order to find successful outcomes Learning internal systems so that you can support the Customer Support team with daily tasks Developing your problem solving skills in order to assist the team with customer issues Supporting the team on projects, this may be from an administrative stand point or representing the customer Developing excel and presentation skills communicating effectively with internal and external stakeholders

Training:
Competent use of Microsoft software packages such as PowerPoint, Excel and Word with a strong aptitude for technology, ability to research and implement technology solutions. Effective communication, developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences

Why Cummins:

As an apprentice at Cummins, you will have the chance to develop your skills and knowledge in a supportive and dynamic environment Our program is designed to provide a comprehensive learning experience that prepares you for a successful career in the industry

Working at Cummins:

At Cummins, we are dedicated to diversity in the workplace and our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, and/or expression or other status protected by law

Training Outcome:
Should you be offered the Level 2 Customer Service apprenticeship, on successful completion, you may be offered the opportunity to later progress onto the Level 3 Business Administrator Apprenticeship There is a strong possibility you will be offered a permanent position, following satisfactory employment and achievement of the apprenticeship programme

Employer Description:
Cummins Turbo Technologies is the only manufacturer focused solely on medium- to heavy-duty diesel engine turbo technologies. For more than 60 years, we have delivered innovative, reliable turbocharger solutions for our customers. Our vision for turbocharger solutions, thanks to our rich company heritage derived from our Holset® brand, sets us apart as a technology leader.

Working Hours :
Monday - Friday, 8.30am - 4.30pm.

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Team working,Time Keeping & attendance