Apprentice Reception/Front Desk and Digital Marketing Administrator

Brightlingsea Harbour is looking for someone to join our small office team for 2 years to help run the busy day-to-day operation of the office and someone who is keen to improve our presence across all social media platforms.

This is an incredible opportunity to work in the marine environment with beautiful views which also offers you the ability to get out on the water and even qualify as a power boat skipper and VHF radio user. Knowledge of sailing, boats and the marine environment is not essential.

The role will be to ensure the efficient day-to-day operation of the office, and support the work of the Office & Finance Manager. You will be the first point of contact for Harbour users and visitors either in person or via the telephone and e-mail.

The role also incorporates Digital Marketing with a goal of improving our presence across all social media platforms and to develop a range of basic marketing videos and our Tik Tok account. This will also include assisting with creating and implementing our marketing strategies. 

During your apprenticeship with Brightlingsea Harbour you will gain valuable transferable skills in customer service and administration whilst enhancing your financial and social media skill set.

Reception:

Greet clients/suppliers/visitors and answer general phone inquiries Monitor all emails, reply as appropriate

Administration:

Use QuickBooks to raise invoices and issue to customers Accurately receive payments, recording payment method and allocate to the correct account Accurately record cash transactions Issue and record visitor receipts Monitor, record, maintain all mooring documentation Input all cash and card takings into QuickBooks

Digital Marketing:

Take photographs of the harbour / ferry etc to be used across all digital marketing sites Take photographs around Brightlingsea / Mersea Island to promote the use of the ferry Develop Brightlingsea Harbour Tik Tok Create and publish social media posts Produce content and basic videos for Tik Tok and other social media platforms Create and assist to implement marketing strategies Create various promotional material using Canva Pro

Training:
The apprentice will be working towards the Business Administrator Level 3 Apprenticeship Standard All delivered within the workplace via online training

Training Outcome:
During your apprentice with Brightlingsea Harbour you will gain valuable customer service and administration skills whilst enhancing your financial and social media skill set At the end of your apprenticeship Brightlingsea Harbour will actively assist you in finding and gaining appropriate permanent employment elsewhere

Employer Description:
Brightlingsea Harbour is a small mixed leisure and commercial port with a rich heritage at the mouth of the river Colne between the City of Colchester and Clacton on Sea. The Harbour Master leads a dedicated team of permanent and seasonal staff who oversee the day to day activities within the Harbour. The Harbour manages 500 residential leisure moorings for yachts and power boats as well as commercial activities, for example cargo ships and wind farm vessels. The Harbour operates various ferry trips between April and September. A daily foot ferry service between Brightlingsea, East Mersea and Point Clear, Harbour Tours and a Pub Lunch River Cruise. Throughout this period the office is extremely busy and acts as a Tourist Board giving advice to holiday makers, advising on ferry trips, local attractions and welcoming visiting sailors. Every year we expect to welcome approximately 2200 visiting yachts, hundreds of power boaters, other watercraft users, dinghy sailors, racers, and now paddle boards and Kayaks. During the summer months the Harbour can be very busy, so requires some careful management. The Harbour is active across all social media platforms, two facebook accounts, Twitter, Instagram and TikTok. During the winter months manages winter moorings for customers, creating and publishing an annual Visitor Guide, planning moorings for the following year and creating new marketing initiatives.

Working Hours :
This role will be 5 days per week, usually Monday to Friday, but will include 1 in 3 weekends from April to September. Your working week will change to take weekend work into account. 9.00am - 5.00pm with a 30 minute lunch break.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Team working,Creative,Initiative,Non judgemental,Patience,Social media skills,Positive outlook