Business Support Administration Apprentice

Log calls/ jobs on the helpdesk ERP system. Allocating work orders to the reactive engineering team Placing product orders with the approved supply chain Ensure all protocols, policies and procedures are met within the Helpdesk ERP system Taking ownership for the PPM schedule & Reactive maintenance jobs To ensure all tasks are completed in line with the associate KPI’s / SLA’s To ensure 100% Portal compliance in line with individual client’s requirements To ensure engineer / service reports are completed Tracking jobs progress against predetermined KPI’s including response times Updating assets history from external work record sheets Regularly cleanse and refresh the electronic asset register to reflect the following Asset/plant replacement & equipment Disposal details of assets/plant & equipment Warranty details Location of plant & equipment Suppliers & installers details To initially deal with front-line complaints and service-related issues arising from reactive and planned works – reports to
line manager – log complaints, monitor and process toward remedial and resolved outcomes. To provide general administrative support including, filing, document distribution, word processing, spreadsheets, data-base
services/maintenance, ERP reports

Training:

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be
spent training or studying.

Training Outcome:
Possible full time role, after successful completion of apprenticeship

Employer Description:
Commercial Maintenance Services UK Ltd (CMS) are a nationwide market leader in Facilities and Commercial Building Maintenance, built on the core values of Integrity, Expertise and Responsiveness. Established in 2000, CMS have built a reputation for delivering trusted and specialist M&E Hard and Building Maintenance Services to clients across the UK. With a team of over 190 employees operating 24/7, 365 days a year, CMS offers a range of integrated commercial maintenance services, including reactive and planned Gas, Heating, Plumbing, Air Conditioning, Electrical, Catering Equipment installation, repair and maintenance.

Working Hours :
Monday – Friday 8:30am to 4:30pm You will have a 30 minute lunch break.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Patience