Customer Support Apprentice

Responding to phone calls and email correspondence.
Answering customer queries. Resolving first line customer complaints. Liaising with internal departments and external providers to support the customer journey. Maintaining a high level of company product knowledge to effectively answer customer queries. Maintaining customer records in line with Data Protection and GDPR guidelines. Supporting the accurate invoicing and reconciliation, for products and service

Training:

All training will be delivered in the workplace with 1 day per month required to attend Sheffield College - City Campus. 

L3 Business administrator Apprenticeship Standard.

Training Outcome:

Possibility of permanent employment on successful completion of apprenticeship. 

Employer Description:
When Medigold Health was formed in 1998, it was one of just a handful of businesses offering occupational health and employee wellness services. From humble beginnings and a team of just five, Medigold Health has grown into a £33M business employing 530 staff across more than 60 locations from its headquarters at Queensbridge in Northampton. With more than 2,000 clients looking after 2 million individual employees, Medigold Health employs over 200 occupational health clinicians running 100+ clinics across the UK. Always at the forefront of innovation, Medigold Health also operates over 30 mobile screening units improving its reach and delivering better access for its customers.

Working Hours :
Monday to Friday, 9am - 5pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Creative,Initiative,Patience