Apprentice administrator

Cleage Clinic is seeking a highly organised and professional Administrative Assistant with experience in the aesthetics industry to join our team. This role is integral to providing exceptional client service and efficient support to our clinicians.

The ideal candidate will possess strong communication skills, a client-focused mindset, and a keen attention to detail.

Key Responsibilities:

Client Communication and Scheduling Answer phone calls and respond to client inquiries professionally and promptly Schedule and manage client appointments, ensuring accurate
and timely diary entries in the clinic's database Handle client correspondence via email, providing information on clinic services, appointment details, and policies

Administrative Support:

Maintain and update client records in the database, ensuring
accuracy and confidentiality Prepare necessary documentation and client information for
upcoming appointments Manage daily administrative tasks to ensure smooth clinic
operations

Clinician Assistance:

Provide direct support to the clinician by preparing client files,
treatment information, and assisting with treatment room setup as needed Facilitate a seamless workflow to maximise the clinician's
productivity and enhance the client experience

General Office Duties:

Monitor office supplies maintain an organised and welcoming reception area, and ensure the clinic environment remains professional and inviting Assist in additional administrative tasks as required to
support the clinic's operations

Qualifications:

Previous experience in an administrative role within the
aesthetics or wellness industry Strong organisational and multitasking abilities with attention
to detail Excellent verbal and written communication skills Proficiency in scheduling software, client management systems, and basic office applications

Training:

Business Administrator Level 3 Apprenticeship Standard:

No weekly release day into college All work will be set and uploaded to the CRM system Skills coach will visit the workplace every 4-6 weeks

Training Outcome:
Potential for permenent role upon successful completion of the apprenticeship

Employer Description:
The Cleage Clinic was founded in 2021 by Dr Touileb, who has worked in top European & International Medical Aesthetic Clinics for the last 15 years. Based on her knowledge, experience and importantly qualifications in non intrusive beauty treatments, she wanted to bring those levels of professionalism and specialisation to the UK. Whilst the UK does not have the same strict rules as some European countries regarding: what beauty treatments can only be carried out and by whom. At CLEAGE CLINIC, you can rest assured that your beauty treatment will be carried our will be by a qualified Medical Professional. Cleage Clinic is dedicated to optimising the quality of non surgical beauty treatments through an integrated approach to beauty and wellness. We include a number of alternative and complementary wellness and restorative treatments which can be adapted to suite an individual's requirements. Our goal is to model the best aesthetic clinics found in Europe and bring those to the UK. We will achieve this goal through our values of providing the best possible treatment for overall health needs - both physical and mental with compassion, understanding and expertise. Each and every professional that provides services at our clinic - from practitioners to administrative staff, are dedicated to your good health and wellness. We do our utmost at the clinic to ensure you are completely satisfied with the results achieved and can enjoy yourself and your body to the max. We have a fully transparent approach to our procedures so you know exactly what to expect before, during and after any treatment commences.

Working Hours :
Monday - Friday (some weekend work may be included) Shifts to be confirmed.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Team working,Creative,Initiative,Non judgemental,Patience,'Can-do' attitude,Assist with procedures,Enthusiastic