Junior Client Relationship Apprentice

The role will deal with all incoming work orders from various clients.

Communication is a huge part of the role, and it is important that channels of communication are maintained with clients, colleagues, tenants and engineers alike.Reporting to both management and clients will be key to visibility.

The Junior Client Relationship will be expected to support the Senior
Client Manager and Operations Manager as required.

Take incoming work from clients. Process work orders through the system and then organised and diarised utilising our employed field engineers and subcontractors which may have been previously sourced or who require sourcing for work orders. Allocate work to subcontractors. Sourcing for subcontractors when needed. Recognise and encourage excellent performance. Once work is completed then it is up to the Junior Client Relationship to ensure satisfactory feedback from the tenant and that the order has being invoiced.

Training:
The Apprentice will receive internal training & support from line management as well as being met by a dedicated tutor, once a month, from Springfield Training

Training Outcome:
A permanent opportunity within the Client Services, as well as further training to progress within role via an apprenticeship.

Employer Description:
Dutton Construction is a proud family-owned and operated business spanning five generations of dedication and expertise in the construction and facilities management industry. Since our inception, we have been committed to delivering high-quality services, underpinned by our unwavering dedication to exceptional customer service and the careful management of our clients' expectations. At Dutton Construction, our heritage is not just about the longevity of our business; it's about the legacy of quality, reliability, and innovation that we've built over the decades. We understand that the construction and management of facilities are more than just a business transaction; it's about creating and maintaining spaces where people live, work, and thrive. Services At Dutton Construction, we are not just builders; we are custodians of a tradition that values every client's vision. Our expertise extends across a wide spectrum of services, including: • Full refurbishments • Plumbing • Heating • Boiler replacements and new installations • Painting and decorating • Fire Risk Assessments (FRA) • FIRAS works • Electrical works • Locksmith services • Windows and Door fittings • Kitchen and bathroom installations • Plastering • Roofing • Cleaning • Automatic Opening Vent (AOV) installations Each service is a testament to our dedication to quality and excellence.

Working Hours :
Monday - Tuesday, 8:30am - 5:30pm. Wednesday - Thursday, 8:30am - 5.00pm. Friday, 8:30am - 4:30pm. Alternate Saturday (2 per month), 8:30am - 12:30pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Patience