Citygate Volkswagen Van Centre Wooburn Green Parts Advisor Apprenticeship

The Parts Department is at the heart of our operations. Our Parts Advisors are responsible for the stock control of a wide range of vehicle parts and accessories. This includes the ordering, selling and managing of stock to ensure that we meet the needs of our trade counter customers and to guarantee that our workshop team have the parts and accessories that they need to complete their daily tasks.  

Your duties will vary from day to day and could include:   

Providing advice to customers who are having problems with their vehicles Taking sales orders from customers both face to face and over the phone Stock control for vehicle parts and accessories Maintaining an ordered stock room Raising invoices for parts sold Liaison with internal teams to ensure the correct stock is place at the right time 

Our ideal candidate will be methodical in their way of working and be able to demonstrate precise attention to detail.   

As a central point of contact for both of our internal and external customers you will need to have excellent communication skills. You also should be IT literate (although full training will be provided).  

We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:   

Enthusiasm and willingness to learn  Teamwork  Strong communication  Customer service   

We are looking for an enthusiastic, hardworking individual to join our team and embark on a long-term career, with excellent earning and progression opportunities once you complete your apprenticeship. 

Training:

Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.

Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application.

In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.

This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.

On successful completion of the one year programme, you will receive the following:

Level 2 Customer Service Practitioner Standard Brand specific certifications

Training Outcome:

Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.

Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Parts Assistant is in excess of £20,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.

Employer Description:
One in every nine vans sold in the UK is a Volkswagen Commercial Vehicle. Dependable, Partnership and Economical. These are the brand values of Volkswagen Commercial Vehicles. With a vehicle range that includes the iconic camper van to our more modern Amarok’s and transporters, it’s no wonder our customers are loyal supporters of our brand. We are looking for the next generation to work within our retail network as an apprentice, taking on the technical and life skills that will be the foundation of a rewarding career.

Working Hours :
Monday - Friday, 08:30 - 17:30. Possibility of Saturday workings and/or shifts. Working week will be confirmed on application.

Skills:
Communication skills,Attention to detail,Organisation skills,Problem solving skills,Team working,Creative,Patience