Environmental Services Apprentice

In this role, you would be working with colleagues who deal with our external contractors for Household Waste Management, Commercial Waste, Street Cleansing, Grounds Maintenance and Enforcement.

This DOESN’T mean you will be working on a bin lorry, in a waste recycling plant or out and about mowing the grass, but it does mean that you will be involved in supporting high value Council contracts, and would be ideal for someone who is interested in beginning a career which includes managing projects, solving problems and providing great customer service.

You would be working in the Council Offices within a small team in an administrative role. You will be dealing with customers, the contractors, our Councillors and other members of the public as well as colleagues from around the Council. The role is very varied, so as well as dealing with issues we face on a daily basis, one day you might be speaking to the contractor about a mattress dumped in a country lane and the next day talking to a new business owner about paying for a trade waste collection.

Additionally, you will have the opportunity to gain experience and knowledge of the full range of activities which are provided by the wider team.

Tasks the apprentice will be undertaking will include:

Receiving and making telephone calls, these can come from the Customer Service Contact Centre, elected members, businesses, schools, members of the public, other organisations and our contractor. Conducting site visits with a colleague to understand how we monitor the contractor and carry out inspections. Supporting colleagues on our fly tipping prevention campaign and understanding the process of gathering evidence and our enforcement procedures. Supporting the delivery of our chargeable garden waste collection service, dealing with enquiries and service issues. Working with businesses that use our trade waste collection services and actively promoting this through leaflets, the website and phone calls from customers. Supporting colleagues to deliver our grounds maintenance functions which ensures our parks and open spaces are kept clean and tidy. Visiting the depot and waste disposal facilities. Opening, sorting and dealing with incoming post. Using photocopiers. Filing and indexing of documents. Use of scanning equipment. Use of document management software. Using Microsoft office tools including Word, Excel, Outlook in order to be able to update existing documents and create new documents, letters and communications, etc.

Training:
Within the first 15 months additional training is delivered at Loughborough College, one morning a week for 12 weeks, dates are subject to enrolment date. Online portfolio to update with learning and development completed onsite. Diarised visits from dedicated Trainer/Assessor.

Training Outcome:

You will be eligible to apply for internal vacancies that are advertised at the Council. 

Employer Description:
Harborough District Council (HDC) is a small Local Authority based in Market Harborough. The role of HDC is to support the residents of the district. The Council looks after the residents of the district, the businesses operating in the district and ensures the district is a happy, healthy and safe community to live and work in. We do this by providing services and facilities, such as housing for those who need it, collecting waste, providing leisure facilities, as well as supporting businesses.

Working Hours :
Monday - Friday, 9am-5pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative