Business Admin Apprentice

Reception:

Deal with all general enquiries and make appointments for patients.
Answering the telephone.
Take messages and pass the information on to the intended recipient.
Monitor patient appointments and keep patients informed of any delays.
Issuing of prescriptions.
Advise patients about different practice procedures (e.g. registering as a new patient and ordering prescriptions).
Keeping the reception area clean and tidy.
Receiving clinical samples from patients.
Receive payments for private fees and issuing a receipt.
Assisting in the provision of basic life support or other treatment to patients who are taken unwell in reception until the arrival of a member of the clinical team.
Open and close the practice and set the alarms when required

Administration:

Provide general administrative support to the clinical team.
Undertaking a wide range of administrative duties including processing mail, managing emails, word processing and photocopying.
Retrieving and filing records as required in alphabetical order.
Scanning and linking consultant letters and test results to patient records.
Book appointments for patient recalls and update the patient records appropriately.
Ensuring correspondence, reports and results are filed appropriately.
Dealing with enquiries about choice and book referrals.
Arranging emergency and urgent patient transport when requested by a GP.

Training:

Monthly Day release to Worcester Campus:

Weekly sessions online/in person on site.
Level 3 Business administrator apprenticeship standard.
Functional Skills in maths and English, if required. 

Training Outcome:

Experience gained from this apprenticeship will help you gain employment within the NHS on completion of the apprenticeship.

Employer Description:
A busy Dr's surgery located in Malvern. A close knit team who work well together to support each other and their patients.

Working Hours :
Monday-Friday, shifts to be confirmed (7.5 hours a day with 30 min unpaid lunch break)

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness,Confidentiality (GDPR),Health and Safety Knowledge