Lead Generator Customer Service Apprenticeship

Join our dynamic team at a leading business energy consultancy, helping UK businesses navigate the energy market with tailored solutions like contract renewals, billing support, and sustainability initiatives. As a Lead Generator Customer Service Apprentice, you’ll play a pivotal role in driving sales success by engaging potential customers, generating leads, and supporting the seamless handover to our sales team. If you’re a natural communicator with a passion for achieving goals and contributing to team success, this is your chance to kick-start an exciting career in the fast-paced energy sector while building valuable skills in communication and sales.

Key Responsibilities:

Engage with potential customers: conduct a high volume of outbound calls to introduce our services, spark interest, and identify sales opportunities Meet and exceed targets: achieve daily talk time and lead generation goals, ensuring consistent and impactful performance Pipeline management: maintain an organised pipeline of prospects, keeping accurate records and following up on opportunities promptly Collaborate with the sales team: work closely with colleagues to ensure the seamless handover of qualified leads for further engagement and conversion Stay informed: keep up to date with industry trends and insights to confidently educate customers and discuss solutions tailored to their needs Leverage technology: use tools and software effectively to track progress, measure performance, and refine your approach to maximise results

This role is an excellent opportunity for someone looking to kick-start their career in energy sales while developing valuable skills in communication, sales strategy, and teamwork.

Training:

During this job role you will complete a level 2 Customer Service Practitioner Apprenticeship Standard. This will give you the skills base and knowledge with working with customers/employers in a sales environment. The apprenticeship delivery will be within the workplace.

Training Outcome:

Opportunity to progress into a permanent member of staff, career development to work towards becoming an Account Manager, who plays an integral role within the business within the energy sales department.

Employer Description:
We are a business energy consultancy providing tailored account management and procurement services to UK businesses, including energy contract renewals, billing support, and sustainability solutions like solar PV, voltage optimisation, and LED lighting. Our goal is to simplify the complex energy market, offering competitive pricing and bespoke solutions to help businesses reduce costs and carbon emissions while optimising energy use.

Working Hours :
Monday-Friday 08:30- 16:30 (37.5 paid hours per week) X2 15-minute breaks (paid) x1 30-minute lunch break (Unpaid)

Skills:
Communication skills,IT skills,Organisation skills,Resilient & results-focused,Positive Attitude