Business Admin Apprentice

Ad hoc standard admin duties Answering the flooring office phone Recording all incoming customer care issues Booking in appointments direct with customers and site managers Updating the builders daily on the status of the customer care Creating Customer care Job Sheets for the fitters Following up with the fitters after a job is complete Work with & liaise with internal teams when required Manage calendars and schedules for team members Organising meetings and taking minutes at meetings A project from 9th month (this can be something office based, implementation of new process etc. Dealing with customer queries/complaints Coaching other members of the team in certain areas Producing letters Social media work - LinkedIn/Facebook/X etc. Organising an event To organise logistics Other financial work such as invoicing

Training:
Business Administrator Level 3 Day release at Middlesbrough College 

Training Outcome:

Depending on the circumstances of the business upon completion of the apprenticeship programme there could be a potential position of employment available.

Employer Description:
Tees Valley Flooring LTD is a company working under Tees Valley Trade Group and specialises in carpets, LTV, vinyl and safety floors.

Working Hours :
Monday - Thursday 8am - 4:30pm Friday 8am - 3:30pm

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Logical,Team working,Initiative