Service Desk Analyst Apprentice

First point of contact for customers reporting IT issues via a multitude of channels (including phone, email, and customer portals) Providing excellent customer service Configuration of new client devices Working on support tickets, both remotely and onsite Creating, updating and following documentation Assisting with project work Other duties as assigned by management

Training:

The successful applicant will complete and obtain a Information Communication Technician Level 3 Qualification through Learning Curve Group. 

You will be taught through:

4-6 Weekly 1-2-1 Sessions with your tutor 20% Off The Job Training The course is a 14-17-month programme

Please use this link to find out more about the qualification - Information Communications Technician Apprenticeship.

Training Outcome:

A clear progression path for after your apprenticeship, helping you progress your IT career.

Employer Description:
We are a Managed Service Provider (MSP) based in North Shields, supporting companies across the UK with their IT equipment, and providing cloud services, communications, and a range of other related services. We are a forward-thinking company with a growth mindset, seeking an apprentice service desk analyst to join the team in providing excellent IT remote support to our clients.

Working Hours :
Working hours: 37.5 hours per week in a shift pattern between 07:30 and 18:00

Skills:
Communication skills,IT skills,Customer care skills,Problem solving skills,Initiative