Customer Service Apprentice

An exciting opportunity has arisen within our Packaging site in Newcastle, and we are currently seeking a highly motivated and ambitious individual who would enjoy working in a sales and customer environment, as a Customer Service Apprentice. 

During this 17-month Apprenticeship programme, in addition to the academic learning, you will gain hands on experience in many areas including:

Processing order requests, building and maintaining strong relationships with customers Handling and resolving customer queries and complaints and maintaining document records You will also receive the support of course tutors, workplace coaches and mentors to help you along the way and enable you to develop your skills and potential

Training:

Customer Service Specialist Level 3 Apprenticeship Standard:

Online classrooms 1-1 coaching, workshops

Training Outcome:
Individual can progress in the business and through Apprenticeship levels

Employer Description:
DS Smith is a leading provider of sustainable fibre-based packaging worldwide, which is supported by recycling and papermaking operations. We play a central role in the value chain across sectors including e-commerce, fast moving consumer goods and industrials. Through our purpose of ‘Redefining Packaging for a Changing World’ and our Now and Next sustainability strategy, we are committed to leading the transition to the circular economy, while delivering more circular solutions for our customers and wider society – replacing problem plastics, taking carbon out of supply chains and providing innovative recycling solutions. Our bespoke box-to-box in 14 days model, design capabilities and innovation strategy sits at the heart of this response. Headquartered in London and a member of the FTSE 100, DS Smith operates in 34 countries employing around 30,000 people and we are a Strategic Partner of the Ellen MacArthur Foundation. Our history can be traced back to the box-making businesses started in the 1940s by the Smith family.

Working Hours :
Monday - Friday 9.00am - 5.00pm.

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working