Information Communications Technician Apprentice

1. Device Management and Maintenance

   - Set up, maintain, and troubleshoot Apple devices (iPhones, iPads, MacBooks, and iMacs).

   - Ensure all software on these devices is up-to-date and functioning correctly.

- network, wifi and broadband functionality and troubleshooting

2. Office 365 Support

   - Oversee the day-to-day use of Office 365 across the organisation, ensuring we’re maximising its capabilities and functions

   - Some training and support of the team

   - Collaborate with external IT providers to troubleshoot issues and support users.

3. FileMaker CMS Development and Management (some experience of data base management, and willing to work towards this)

   - Maintain and improve our CMS built on FileMaker, ensuring it meets user needs and is optimized for future development.

   - Work with stakeholders to identify and implement additional functionalities as needed.

- Extracting data and report generation

- Utilising APIs to maximise the CMS functionality and data / outcome reporting

4. Data Protection and Compliance

   - Act as the Data Protection and GDPR lead, ensuring data privacy and security across all IT systems (training available)

   - Regularly update Cyber Essentials, NHS Digital, and other compliance policies, ensuring annual reviews and adherence.

5. Manage Central Filing System

   - Oversee the organization’s central filing system on SharePoint, ensuring efficient file management and access control.

   - Develop and implement organisational best practices for digital file storage and retrieval, version control and utilisation of effective apps

6. Process Improvement through Technology

   - Explore and integrate AI and other advanced technologies to streamline workflows, reduce manual effort, and enhance team efficiency.

   - Identify opportunities for system automation and process optimisation to support organisational goals

7. Website management

- Managing and developing aspects of our website (built on webflow) (training available) to ensure it is secure, attractive, fully functional and up-to-date

 

Training:
We are committed to adapting training schedules and timeframes to meet the specific needs of the apprentice Information communications technician L3 Apprenticeship Standard

Training Outcome:

To oversee the technical support for Survivors in Transition and oversee the IT infrastructure for two client centers and 60+ Sub contracted therapists working remotely over 6 counties.

Employer Description:
Survivors In Transition supports all survivors of all ages, of all genders who have experienced any form of sexual violence or sexual abuse regardless of when this happened or whether it has been reported or not. We do this through a range of trauma informed, psycho-educational activities including one to one and group therapy, counselling, advocacy, research and training to become empowered and improve self esteem and resilience. Working with us means a real chance to make a real difference in supporting survivors of sexual violence. We are an equal opportunities employer. We know that sexual violence knows no boundaries, but we also believe this about excellence. We are a small, supportive and dynamic team – the work we do is challenging but extremely rewarding.

Working Hours :
Monday to Friday, 9am to 5pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience