Administration Apprentice

Friendship at Home is a local volunteer-lead charity based in Cleethorpes, providing friendship and support to older people across North East Lincolnshire since 2006. Our support is aimed at reducing loneliness and isolation and improving older people’s quality of life.

As our new apprentice, your duties will be varied and interesting. You’ll receive on and off the job learning and development, and will gain an insight into the day to day operations of a charity. 

Your duties will include: 

All aspects of general administration Data entry and using different IT systems Creating content and writing updates for social media. This could include marketing and advertising our events, providing information and updates, and taking/posting pictures Sending invites and contacting potential event attendees Designing flyers and other marketing materials Answering the telephone, assisting with queries and providing a reception service Learning from a mentor, and shadowing our team Copying and storing documents correctly Learning to use accounts software (Sage) to support our Finance Team Helping to write reports, evaluations, collate data and put together spreadsheets Working with and supporting our volunteers All other associated duties as required 

The successful candidate will have a full induction, and will have the opportunity to learn about working within the charity sector.

Training:

Business Administrator Level 3 Apprenticeship Standard:

All delivery for this apprenticeship will take place within your place of work A dedicated Vocational Trainer will visit on average once every 4 weeks, to establish a personal learning and development plan, outlining a schedule of training activities and business objectives. You will complete a mixture of on and off the job training, including workshops, face to face training and online sessions. You’ll also be supported by your colleagues at all times, and will have a full induction You will have a review every 8 -12 weeks with your Line Manager and Trainer to discuss your progress

Training Outcome:
This apprenticeship programme provides a fantastic opportunity for apprentices to build a strong foundation of on and off-the-job learning, that could lead to a permanent job role, and possible progression with Friendship at Home or one of our partners

Employer Description:
Friendship at Home is a Cleethorpes-based charity dedicated to improving the lives of older people across North East Lincolnshire. Established in 2006, we are passionate about reducing loneliness and isolation among those aged 60 and over, helping them regain confidence, independence, and a sense of community. - - - - We offer a wide range of services designed to support older people in various ways. These include one-to-one and telephone befriending, weekly social clubs, exercise groups, and virtual activities such as bingo and quizzes. For those who may struggle to attend in-person events, our free tablet loan scheme opens up a world of digital connection and learning. - - - - Our services are tailored to meet individual needs, ensuring every older person we support feels valued and cared for. These include: • Befriending Services: One-to-one visits and telephone befriending provide regular companionship, offering a lifeline to those who feel lonely or isolated. • Social Activities: Weekly clubs and events give members a chance to socialise, build friendships, and access support in a warm, friendly environment. • Exercise Groups: Our accessible exercise programmes promote physical and mental wellbeing, encouraging members to stay active and healthy. • Virtual Clubs and IT Support: For those unable to attend in person, we offer virtual activities like quizzes and chair-based exercise, along with free tablet loans to help older people connect online. • Day Trips and Special Events: From outings to local attractions to seasonal celebrations, we create opportunities for joy and connection throughout the year. - - - - We also provide practical support through services like hospital discharge assistance, free wellbeing checks, and signposting to other organisations when needed. - - - - At Friendship at Home, we aim to make a real difference in the lives of older people, ensuring they feel supported, included, and part of their community. Whether it’s through a friendly chat over tea at a social club, a helping hand after a hospital stay, or the comfort of a phone call, we’re here to help older people live fuller, more connected lives. - - - - If you share our passion for making a positive impact and want to help improve the quality of life for older people in our community, we’d love to hear from you.

Working Hours :
Working hours can be slightly flexible to suit your travel arrangements. Normal working hours are Monday - Friday, 09:00 - 16:00

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Caring,Friendly and talkative,Awareness of confidentiality