Homefinder UK Administrator and Case Manager Apprentice

General- 

To undertake other duties appropriate to the post as required To carry out the above functions in line with our corporate best practice, quality management and security guidelines and other relevant standards To comply with the 1984 and 1998 Data Protection Act and the GDPR at all times Home Connections is committed to the principle of equality of opportunity for everyone, both in terms of service provision and employment.  It is your responsibility to carry out your duties in accordance with this policy To comply with Health and Safety regulations and ensure ICT is deployed in accordance with best practice

Admin- 

Calls – Answer and handle telephone calls from applicants, public and member organisations Enquiry Inbox - Respond to the emails in the enquiry inbox. Emails - Save answered emails in named folder and forward emails to the relevant staff member Minute Taking - Occasional minute-taking at team and property management meetings Property Management Meeting - Attend weekly meetings and assist the London Letting Manager collate relevant data Team Meeting - Attend weekly team meetings Daily Morning Meeting - Attend daily team catch-up meetings Staff Meeting - Attend twice monthly staff meetings

Case Management

Homefinder UK Service - Inform applicants and the public about the service Application Form - Assist applicants to complete and submit the Homefinder UK application form  Case Management Support - Assist in case managing local authorities’ applicants Reports - Generate weekly and monthly reports for internal and external meeting

Training:

Training

Calls Case Management CRM Systems Conflict Resolution Customer Service Domestic Abuse GDPR Minute Taking or Welfare Reform and Work Act 2016

Training Outcome:

Potential to become permanent member of staff.

Employer Description:
A boutique software house. A non-profit company owned by local authorities. We deliver software for housing needs services to be used by local councils and housing associations. These services included but are not limited to property advertising via choice based lettings, online housing applications, housing registers, homelessness systems, housing advice and housing options wizards. Home Connections is an SME with around a dozen employees and is based in Islington, North London.

Working Hours :
Mon- Fri 9am-5:30pm.

Skills:
Communication skills,Organisation skills