IT Helpdesk Apprentice
Providing software support and installations covering Windows 10, Active Directory, Windows Server, Microsoft 365 (support, admin and migration), AWS, Virtualisation Hyper V / VMware
Complete customer change requests in line with agreed change management process and SLA’s
Progress and action all assigned tickets and ensure actions are fully documented in PSA tool
Escalate tickets where necessary to 2nd/3rd Line support
Update and create Knowledge Management documentation
Training:
Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
• Learn on-premise and cloud-enabled technologies and services
• Learn technical content that aligns to and is relevant to employers and the market
• Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
• Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.
Training Outcome:
92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.
Employer Description:
Total Group International is a leading IT Support provider dedicated to bringing unlimited and trusted support plans to businesses looking to remove the burden of IT issues and help them focus on driving their core business.
Working Hours :
Days and shifts to be confirmed.
Skills:
Communication skills,IT skills,Customer care skills,Clean driving licence, own car