Customer Service & Sales Apprentice

Working alongside an additional Sales Qualifier, as well as the in-house lettings team, this vital role will work alongside experienced negotiators and marketers, ensuring all enquires are actioned and qualified, and that operational efficiencies are delivered within a core business unit, to ensure day-to-day business operations are able to run smoothly.

If you are looking for a basic 9-5, then this is not the place for you, but if you are looking to pursue a career within the exciting field of sales and lettings, have a genuine desire to learn from some of the best in the field, and build a career within a supporting and encouraging working environment - then step this way…

Responsibilities - Ensuring all leads are added to the Dynamics CRM system from multiple channels, including:

Portals Website Social Media Inbound - phone Inbound - live chat Inbound - WhatsApp Inbound - email

Affiliates:

Database Email WhatsApp Be the first line of contact from inbound calls Respond to Live Chat and live WhatsApp enquiries Follow an initial qualification process to ensure negotiators are dealing with the leads most likely to convert, including contacting enquiries via
Phone
Email
WhatsApp Ensure the integrity of lead quality is maintained to the highest standard and that all necessary information is recorded on a lead Feedback to marketing the most common questions/objections/pain points in weekly meetings Distribute qualified leads fairly to the negotiators to action

Personal attributes:

Confident Ability to work independently A professional phone manner A fast learner Strong work ethic Desire to learn and progress Team player Great attention to detail

Training:

Customer Service Specialist Level 3.

During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering topics such as communication skills, understanding the organisation and customer experience.

You will undertake the ground-breaking Professional Apprenticeships Customer Service Level 3 qualification. Professional Apprenticeships are an Ofsted Outstanding rated training provider and hold the title of Bristol and Bath Apprenticeship Training Provider of the Year for 2021.

The programme is designed to mould you into a high-level, all-rounded customer service professional. You will learn in detail about influencing skills, dealing with challenges, team working & much more.

These modules are designed to jump-start your career and make you stand out in an increasingly competitive field, boosting your future earning potential.

Training Outcome:

There are exciting opportunities beyond the apprenticeship for the right candidate.

Employer Description:
Manchester Apartments is a city centre-based lettings and property management company handling the rental and management of over 1,000 properties nationwide, owned by private and institutional level landlords.

Working Hours :
Monday to Friday 8.00am - 4.30pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience