Customer Service Apprentice

Live interaction with internal and external customers Diverse customer base with complex needs Discuss customers' needs Explain about the products and services available Handling of complex queries/complaints Printing off orders daily Understanding the core values of the business Telephone enquiries/Answering Emails/ Live Chat Analyse data and recommend improvements Managing routing software and following up on previous days collections General admin duties

Training:

Customer Service Practitioner Level 2.

This is a work-based qualification with college attendance required one day a month.

Training Outcome:

We are committed to providing the right individual with a long-term career opportunity, including a permanent role within the company upon successfully completing the apprenticeship. This permanent position comes with both a profit-sharing plan and an employee ownership program, which we believe offer excellent earning potential.

Employer Description:
At Busy Bins, we’re not just a waste collection service – we’re a community-driven company dedicated to providing exceptional service to households and businesses across Bury, Rochdale, Manchester, Oldham, Bolton, and Salford. Since our founding in 2015, we’ve built a stellar reputation with over 1,500 5-star reviews, thanks to our commitment to reliability, efficiency, and outstanding customer care. Our services include business waste and recycling collections, skip hire, junk removal, and domestic bin collections – all carried out with a focus on making life easier for our customers. We believe in fostering an organised, stress-free workplace where everyone’s voice matters. As a team, we are process-driven and customer-focused, and we encourage new ideas that help us continually improve and grow. At Busy Bins, we know that our people are the heart of our success, which is why we value your input and provide a supportive environment to help you thrive. If you share our passion for delivering excellent customer service and want to be part of a company that values innovation and teamwork, we’d love to hear from you. Join us, and let’s work together to build on our success and continue making a positive impact.

Working Hours :
Monday to Friday 9.00am - 5.00pm, 30-minutes lunch

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience