Complaints Administrator

Job Title: Complaints Administrator
Work Pattern: 35 hours per week
Duration: Permanent
Location: Cheadle SK8
Salary £23k - 25k

About the Role:
Are you a motivated and detail-oriented professional with a passion for organisation and problem-solving? We’re seeking a Complaints Administrator to join a dynamic team in the Motor Industry. This fast-paced role involves providing crucial administrative support to the Complaints Department. If you thrive in a collaborative environment and are ready to take ownership of vital processes, this is the role for you.

Responsibilities:

Manage a central mailbox: upload emails to the system, assign them to the relevant handlers, and ensure all correspondence is correctly saved. Log and categorise complaints, including regulatory and non-regulatory cases. Follow company guidelines and policy requirements for complaint handling. Assist complaint handlers with ad hoc tasks and on the inbound phone line for customer queries and complaints. Support other departments by processing additional product requests, such as warranties.

Experience:
A minimum of 12 months in an administrative role. Experience in the motor trade is a bonus but not essential.

Skills:

Proficiency in Microsoft Word, Excel, Outlook, and Share Point. Strong organisational abilities and attention to detail. Excellent communication skills for internal and external correspondence.

What We’re Looking For:

We need someone who is self-motivated, eager to learn, and capable of managing multiple tasks efficiently. While experience in the motor industry is an advantage, your dedication to providing exceptional support and maintaining high standards in all tasks is what will set you apart.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk