Senior Customer Success Manager

Job Title: Senior Customer Success Manager
Location: UK (Remote)

Who are we recruiting for?
Our client, an innovative leader in the maritime technology sector, is seeking a Senior Customer Success Manager to join their vibrant and motivated team. This is a unique opportunity to bring your expertise and drive to a growing organisation at the forefront of digital transformation in shipping operations.

What will you be doing?

Lead international customer accounts post on-boarding, training, and relationship management. Collaborate with internal teams to meet SLAs, monitor customer engagement, and address needs proactively. Mentor Junior Account Leads while identifying and pursuing growth opportunities such as up-selling and cross-selling. Stay updated on industry trends, advocate for customer feedback, and inform customers about new product features. Oversee contract reviews, document processes, and ensure continuous service improvement.

Are you the ideal candidate?

A proven track-record of Customer Success in a technology / software company. Deep knowledge and expertise in the Maritime industry. Proficiency in MS Office and excellent communication skills in English. Able to work independently as well as part of a team. A track record of driving customer satisfaction and identifying business growth opportunities.

What’s in it for you?

Join a fast growing Maritime Software company who are making headlines in the industry Excellent career progression to move into leadership. Attractive package. A collaborative, innovative team culture.

Who are we?
Executive Integrity is a global executive search and recruitment consultancy for a more sustainable world with a focus on talent within the Maritime and Renewable Energy sectors. We give a proportion of all our profits to Renewable World, a charity that develops affordable and innovative renewable energy solutions to poverty-stricken communities.