Service & Sales Support

Are you looking for a role with variety, responsibility, and teamwork at it's core? Would you like to support customers and colleagues while developing valuable skills in a fast-paced environment? 

Adande Refrigeration is a UK based manufacturer of refrigerated drawers that are trusted across the globe.

They are recruiting for a role as Service & Sales Support person, to assist customers and engineers with any technical issues, arrange repairs for customers and to deliver a world class customer service experience for service and maintenance of products. As part of the service team, you will also be assisting the sales department with order processing, phone calls and e-mails and any other day to day duties that may be required.

Essential Information:

Hours of work - Monday to Friday 08:30 - 17:00 with unpaid 30-minute break for lunch.

Holiday - 22 days, plus bank holidays (per full holiday year).

Office Based - Lowestoft (Suffolk).

Key Tasks will include:

Arrange our engineers to attend service calls on customer's units where requiredArrange correct service components in relation to service callsProvide technical support to the customerProvide technical support to the service engineersFulfil customer requestsMaintain our NAV system closing service calls / process the relevant paperworkUse our Salesforce system on a day-to-day basisGood communication and reporting with team, service providers, and overseas partnersProcess incoming sales orders and sales return ordersCheck sales orders on NAV system for accuracy prior to confirmation to customerFollow Adande's customer journey process

You will need to:

Have a "passion" for producing first class customer serviceBe Health and Safety focusedGood communication skills with our team, customers, engineers, partners and managers.Show you are reliable and can work diligentlyHelp develop a teamwork approach, whilst maintaining your individual responsibilitiesDemonstrate an in-depth knowledge of all Adande productsBe reliable and diligentCreate effective working relationships with service providersProvide good customer service with the customer 'in mind'Be able to work as part of a team across multiple departmentsBe comfortable working in a high paced environmentIdeally have basic Excel experience, although this is preferred but not essential

How to Apply:

If you are interested in this role and would like to learn more please attach your CV to the link provided.