Call Centre Advisor

Kickstart your career and boost your experience in a leading customer focused organisation, where you’ll work as part of a supportive team.

In this Customer / Call Centre Advisor role, you will be:

Making outbound telephone courtesy calls reminding customers of their appointments, and cancelling, rescheduling other appointments as well as receiving inbound telephone queries
Ensuring all customer contact is recorded accurately and correctly using bespoke CRM systems
Handling customers dissatisfaction with appropriate levels of empathy and professionalism, escalating when appropriate
Other additional duties to support priorities of the Customer Engagement Centre

We would love to hear from you if you have the following:

Experience working in a customer focused environment
Strong IT skills with the ability to pick up new systems quickly
Ability to remain calm when under pressure and working in a fast-paced environment
Excellent phone skills and complaint handling ability 
Worked in a similar environment 
Strong attention to detail and accuracy

This is a temporary up until the end of March 2025. working part time, 8:45 am to 13:45pm, Monday to Friday and is based in modern offices in the centre of Llandudno and is accessible using public transport. You'll be on an hourly rate of £11.44 plus benefits including weekly pay, holiday accrual and Ffit Conwy membership discount.

If this role sounds like the perfect role for you, please get in touch and apply today!