Rents Officer

Rents Officer
Tower Hamlets, London
Temporary
Full-Time
Are you an experienced rents professional with strong Northgate system expertise? We are seeking a detail-oriented Rents Accounting Officer to join a dynamic team, supporting accurate rent account management and maximising rental income.

THE ROLE
As a Rents Accounting Officer, you will ensure the prompt and precise creation, maintenance, and termination of rent accounts, supporting effective rental income management. Key responsibilities include:

Setting up and amending rent accounts for various tenancy types within 5 working days. Processing refunds, court costs, and financial adjustments to ensure account accuracy. Managing Direct Debit payments, including daily and weekly reconciliation reports. Administering the Rents Service suspense account and heating points system updates. Ensuring accurate updates for Right to Buy and buyback cases in collaboration with Leasehold Services. Handling resident communications related to rent accounts, including issuing refunds for credit balances. Supporting service improvements through active participation in team meetings and service reviews.

THE CANDIDATE
To succeed in this role, you will have prior experience in a similar rent accounting role, along with:

Proven expertise in using the Northgate system for rent account management. Strong knowledge of legislation and policies related to rent accounts in the social housing sector. Familiarity with welfare benefits, housing benefits, and ongoing changes to welfare systems. Effective communication, IT skills (Word, Excel), and numerical ability. A proactive, team-oriented approach with the ability to manage sensitive situations diplomatically.

THE CONTRACT

Temporary Hybrid Working – 2 days in the office, 3 days remote Immediate start for the right candidate The pay range for the role is £27.00 per hour LTD company rate. The PAYE equivalent is £23.02 per hour, inclusive of holiday.

HOW TO APPLY
To apply for this role, please email a copy of your CV to bethany.wiles@servicecare.org.uk or call 01772 208966 01772 208966 to discuss the role in more detail!
If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!