Business and Customer Service Advisor Apprentice

Management and Coordination:

Enter new business leads into customer service system and Excel databases with accurate and detailed information Record customer details, including address, survey data, and contact information, ensuring all fields are complete and up-to-date Communicate with customers to confirm eligibility for benefits, occupancy status (tenant or owner-occupier), and property history concerning insulation work Ensure all lead-related information is logged and tracked on Google Sheets and other systems Confirm customer availability and schedule surveys and appointments accordingly Coordinate surveys to meet all required standards and ensure conditions are met before scheduling Ensure the timely creation of folders and uploading of data match forms to maintain organised records Provide ongoing customer service, answering inquiries and addressing concerns throughout the lead management process

Customer Service and Support:

Act as the primary point of contact for customers, providing support throughout their journey from initial inquiry to installation Resolve customer queries and issues promptly, offering clear, accurate information to facilitate their understanding of the process Manage customer expectations by providing timely updates on the status of their applications and installations Liaise between customers, suppliers, installers, engineers, surveyors, and other partners to ensure smooth communication and coordination of services Assist customers in understanding eligibility criteria, grant programmes, and installation procedures Follow up with customers to ensure satisfaction and escalate issues when necessary for timely resolution

Training Outcome:

Potential full-time position upon completion of apprenticeship. 

Employer Description:
Prima Energy Solutions has been awarded some of the highest industry and Government accreditations available today. We thrive of being Yorkshire's leading gas engineers and helping homes to be warming when it matters the most. Which is why with our in depth knowledge and experience of over 20 years in the gas heating industry, we have made it our mission to work with the government to not only help homes become warmer and more energy efficient whilst saving money, but to also help our future generations have a healthier planet.

Working Hours :
Working week will be confirmed with employer if successful at interview.

Skills:
Highly customer-focused,Driven to progress,Contribute to teams success,Adaptable,Quick to learn new systems,Quick to learn processes,Strong time management,Ability to prioritise,Positive attitude,Proactive attitude,Solutions-focused attitude,Excellent organisation,Ability to work independently,Strong problem-solving skills,Attention to Detail