Technology Apprentice - Application Production Services & Engineering - Bromley

You’ll spend most of your time working alongside experienced colleagues, learning relevant and valuable skills, contributing to exciting projects whilst being exposed to cutting-edge technology and see first-hand how first-class organisations operate systems. For the remainder of your time, you’ll follow an established apprenticeship programme, graduating after three years with a Degree in Digital and Technology Solutions.

You'll be part of a wider application support team, supporting Bank of America’s core wholesale banking and vendor applications, specializing in payment processing. You will learn and become responsible for various production support aspects including, but not limited to incident & triage management, problem & change management and risk deliverables.

Working towards the following responsibilities:

Support for resolving Incidents, Problems, Monitoring Events, and Service Requests Process improvements and innovation
Creation and maintenance of system, functional and reference documentation. Conduct analysis and recommend bug fixes for production incidents Carry out daily health-check activities involving application checks, system checks, and database checks and related on production systems / servers Report root cause of the incidents and present ideas on how to prevent the incidents from occurring in future Ensure adherence to incident and change management processes

Training Outcome:

Apprentices work in all parts of the Technology organisation in roles ranging from business analysis, data science, software engineering, infrastructure engineering, system security, and technology operations. Apprentices evolve during the programme based on their career aspirations, and depending on how quickly their technical and soft skills develop. We encourage apprentices to take advantage of employee networks, and all other resources made available to them to accelerate their career.

Successful apprentices will continuously relate what they are learning with their work at Bank of America, as they progress through their degree programme. 

Employer Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We are devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organisation. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Working Hours :
Monday to Friday 9am to 5pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience