Customer Services Advisor

Customer Services AdvisorLocation: CreweType: 3 x Full-time roles availableSalary: £9.90 per hour.

Excellent staff benefits also included.Hours: Full time, Monday to Friday 9:30-6:00pm.

Every third Saturday 9:00am to 5:00pm.

When working a Saturday you will have an additional day off mid-week.Summary of Role:Could you be one of our Cartridge People? As one of the largest providers of ink and IT consumables in the UK, market-leading online retailer Cartridge People is looking for three talented and exceptional people to join our team and help us to maintain our amazing service to customers.

This role will mainly involve answering customer queries by phone, instant chat, and emails.We would love to hear from any applicants who wish to build a successful career in customer service, who find job satisfaction in the act of helping others.

Ideally, you will have experience in a telephone and web-based service centre but you may have experience in a customer-facing role or simply be someone who gets job satisfaction from helping people.

Our ideal candidate is someone who is capable, ambitious, professional, flexible and have a terrific ‘can do’ attitude! The training that we deliver is exceptional and is ongoing; we strive to be the best in the field.

This role is well supported by professional and friendly management, offers excellent training and the opportunity to be part of a good-humoured and talented team with amazing staff benefits such as life insurance, pension and additional holidays with each year served.

Main Duties and Responsibilities:• Provide an amazing customer service experience for customers.• Deliver a prompt and efficient service to all enquiries received mostly by telephone but you will also communicate via email, and live chat; offering help, advice and support.• Process orders, returns, payments and refunds for customers.• Maintain an awareness of current promotions and product changes.• Arrange deliveries.• Resolve any order issues and find a solution to problems.• Generate customer interest in the company’s own branded products.• Delight customers by going the extra mile.• Offer help and support to other staff members, when needed.Skills Required:• A genuine passion and interest for Customer Service- a real ‘people person’.

• Patient, gets job satisfaction from helping others• 2 years of customer experience required• Naturally positive communicator- both written and verbal.• Excellent attention to detail.• Attentive listening skills• Ability to multitask.• A good level of IT skills- happy to email, input some information, copy and paste etc.We Offer:• Competitive salary with monetary tips for good reviews and annual salary reviews• Life insurance, payable at 3 x your annual salary to the beneficiary of your choice• Specsavers eye care• Training, development and support• An additional day holiday for each year worked, up to 33 days per year• Staff discount• Annual flu shot• Cycle to work scheme• GP access and mental health counselling support• Staff excellence for Customer Service Awards scheme• Generous long-service cash rewards from 5 years of service• Regular social and team-building events• An open, friendly, supportive and fun working environment with friendly and approachable management.To apply for this role, please click "APPLY" to send your CV.

We would love to receive your application

  • Location: Crewe, England
  • Salary: Up to £9.90 per hour + Excellent staff benefits
  • Type: Permanent
  • Recruiter: 2M Employment Solutions Limited
  • Posted: 11-Aug-2022
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