Operations and Client Services Manager

Are you an experienced Manager with a background in CQC-regulated healthcare services?

This is an exciting opportunity to lead and develop a high-performing team within a private residential rehabilitation and outpatient care setting.

We are looking to recruit for a Operations and Client Services Manager, within this role you will oversee and manage our bespoke rehabilitation retreats and outpatient clinics, ensuring operational excellence and outstanding client experiences. Within this role you will qork closely with the CEO.

The role is based in South Yorkshire, with expectation to oversee sites in the High Peak area.

Key Responsibilities of a Operations and Client Services Manager:

Oversee client services, staff management, and premises operations. Ensure compliance with CQC regulations, health and safety, and policy frameworks. Lead on change management, continuous improvement, and retreat planning. Manage complaints, oversee HR processes, and ensure smooth onboarding/offboarding of staff. Support with audits, inspections, and team training for high-quality care delivery.

WHat makes a Great Operations and Client Services Manager?
We are looking for a dynamic and resilient leader who is:

Flexible, approachable, and confident with excellent people management skills. Knowledgeable about running a CQC-regulated service. Proficient in client relationship management and business operations. Empathetic and supportive towards individuals in distress.

About out Residential Rehabilitation Service:
Our services include:

Inpatient Care: Bespoke residential rehabilitation programmes for high-net-worth individuals, offering tailored, one-client-at-a-time care supported by a team of 30+ professionals. Outpatient Care: Assessment and community-based treatments for mental health conditions such as addictions, ADHD, and Autism, offering a range of psychiatric, psychological, and therapeutic services.

Why Join our Service?
This role offers the opportunity to make a tangible impact in the healthcare sector while working with a friendly, high-performing team dedicated to providing the highest quality care.

How to Apply:
If you’re ready to take on a leadership role that combines operational management with client services in a meaningful healthcare setting, we’d love to hear from you.

Please apply via this Job post or by sending your CV to Paul.Rimmer@servicecare.org.uk