Systems, Compliance and Business Support Apprentice

Responsibilities:
1. Systems Compliance (EasyBOP)

Maintain and Support: Maintain system usage for office and site-based operational staff. Uphold a ‘Super User’ role in the system with key responsibilities:
o Manage system users and security templates (create new users, assign projects and remove permission for users who no longer require access)
o Point of contact for trouble shooting and problem solving
o Set up new projects in the system, ensuring that configurations align with project-specific requirements, client needs, and data capture standards to meet compliance obligations. Data Integrity and Accuracy: Ensure that data captured within the systems by operational teams is accurate, complete, and compliant. Implement checks and procedures to maintain data quality. Support users and operational teams where required to maintain data integrity. Training and User Support: Provide training sessions and materials to ensure that all users understand and can effectively utilise the system's features. Address user queries and provide technical support as needed. System-Driven Performance Reports: Create, maintain, and update performance reports using system data. Ensuring data capture is maintained to facilitate project performance reporting and provide weekly project performance reports to operational leads.

2. Business Support
We provide a resident-focused service and task our onsite operational teams to prioritise face-to-face interactions. As part of this role, you will support our busy customer service team with various administrative tasks:

Appointment Scheduling: Telephone calls to residents to make appointments inline with a booking schedule supplied by our operational teams. Update our process management system with notes on interactions. Bulk Communications Prepare and organise the bulk distribution of all communications (letters, newsletters, booklets) to residents Corporate Image Order corporate workwear as and when required including PPE clothing and materials, create and issue ID badges and maintain ID badge register.

3. Compliance

Ensure Adherence to Data Compliance Standards: Ensure that data capture, storage, and reporting within our systems comply with relevant legal and regulatory requirements, such as GDPR or industry-specific standards. Internal Auditing and Reporting: Conduct regular audits of system data and processes to identify non-compliance issues or areas for improvement. Report findings to management and implement corrective actions. Compliance Checks: Basic understanding and review of regulatory and compliance certificates required as part of our operational delivery. Perform quality checks on documents uploaded to our systems and verify hold points in our projects. Key documents may include fire stopping and door certificates, building control approvals, and asbestos reports.

Training:

Provider: Bromley College of Further and Higher Education.

On programme Training:

Level 3 Business Administrator Apprenticeship Standard. Level 2 Functional Skills in maths and English. Institute of Apprenticeship Certificate.

End-Point Assessment (EPA)

Knowledge Training Test. Skills Test. Oral Questioning – underpinned by portfolio.

Training Outcome:

Further progression may well be available in other areas within our sector, upon successful completion of a Level 3 Business Administration apprenticeship.

Employer Description:
We specialise in mixed-use sites of from 15 to 150 homes. With strong experience in dealing with heritage assets, we’re happy to take on new-build and refurbishment projects.

Working Hours :
Monday – Friday, between 09.00-17.00.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience