Food & Beverage Apprentice

A wonderful opportunity has become available at The Marriott hotel for an enthusiastic apprentice to join the Service team as a Front of House apprentice.

You will need to be enthusiastic and hard working and ready to contribute towards the perfect customer experience.

Main Duties:

Assists in creating a warm and welcoming environment for our guests  Ensures that guests are seated and provided with menus/drinks menus promptly and as appropriate. Ensure that all guests’ requests and queries are responded to promptly and effectively and an  exceptional service is delivered to guests at all times.  Familiarize yourself with the menu and as much information about the food and beverage offering  available in order to answer any questions guests may have. Take food and beverage orders and ensure that orders are communicated to the kitchen and bar promptly and accurately.  Ensure an efficient and safe delivery of all food and beverage orders in line with guest expect expectation ensuring an exceptional level of service is maintained at all times  Set up, clear and promptly service tables after use to ensure that guests can be seated in a timely manner. Ensure the restaurant areas are clean and well presented at all times and assist with cleaning and Housekeeping duties as required Deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times and  ensure that any guest complaints and comments are reported to management  Ensure all cash charge, float and till procedures are carried out in line with agreed procedures  Prepare all back of house service points with regard to expected numbers for breakfast, lunch or dinner requirements as necessary  Assist in the set up and preparation, and provide service duties for functions as required. Support the kitchen staff as and when required and in accordance with hygiene and safety regulations Ensure that all front of house and guest areas are well maintained at all times Any other duties as directed by the Restaurant & Bar Manager or other member of the management Team.

The hotel business functions seven days a week & 24 hours a day.  All associates must be aware that at times it may be necessary to move associates from their accustomed shift and/or department to another department within Food & Beverage and on occasion beyond the primary department as business demands fluctuate or at the discretion of the Supervisors, Head of Department or Executive Committee member.  As part of your development this cross-training is essential so that you are better able to exceed our guests’ expectations and meet their varying levels of demands.  In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.

Shift work and regular weekend work is part of the role.

This may also mean you may be required to work different shifts other than your normal shift hours as part of the new norm.

Training:
Level 2 - Hospitality Team Member Functional skills level 2 in English and maths if required. Inspiro delivers the assessment, mentoring and guidance required for the apprenticeship, which is carried out by an assessor within your workplace. This means that there is no need for you to spend time away from your job in a classroom or at college.

Training Outcome:

As the company is an international brand, the candidate could develop through Marriott Hotels or around the world depending on the opportunities, skills and the candidate.
 

Employer Description:
Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

Working Hours :
40 hours. Due to the nature of the business you will be required to work evenings, weekends and bank holidays and will be often be on your feet for the entirety of the shift. Shifts tbc.

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Number skills,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness