IT Helpdesk Technician Apprentice

Working in a small team, you'll learn a variety of tasks, including:

Helping support customer enquiries via telephone and instant chat Diagnosing 1st line support cases with the help and support of the rest of the team Supporting clients with IT and tech issues Setting up PCs and laptops for new starters Remote support for clients Referring more complex issues to senior members of the team Building machines Managing software

Training:

During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering topics such as Data Security, Hardware & Software, Computer Networking and so much more.

You will undertake the ground-breaking Professional Apprenticeships ICT Level 3 qualification. Professional Apprenticeships hold the title of Bristol and Bath Apprenticeship Training Provider of the Year for 2021. They also boast the highest Ofsted rating, which only a select few training providers in the region have.

The programme is designed to mould you into a high-level, all-rounded technician. You will learn in detail about Cloud & Mobile Technologies, Technical Problem Solving, Advanced Data Security, Computer Networks, IT Communication & much more.

These modules are designed to jump-start your career and make you stand out in an increasingly competitive field, boosting your future earning potential.

Training Outcome:

Optimising IT invest a lot into its apprentices and have roles waiting for them at the end of the apprenticeship. Many apprentices will progress onto second line support once they have established core knowledge and skills. There are plenty of additional routes that apprentices can get their teeth into, and many apprentices progress onto higher or degree-level apprenticeships upon completion of their ICT Level 3 qualification.   

Employer Description:
Following on from the previous vacancy, the employer is keen to recruit an additional apprentice starting early September. Optimising IT won the Best Managed Service Provider award in 2020. Along with managed IT services, they focus on consultancy, cyber-security & project delivery. They genuinely enjoy spending time together – they plan workshops, gaming nights & family days outside of work. They believe in rewarding hard work & loyalty, so working with this company is an ideal opportunity for anyone seeking to develop their career & experience in a dynamic environment with other like-minded people.

Working Hours :
Monday to Friday, 9am to 5pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience