Generic Administration Assistant (Admin and Clerical)

Job Title: Generic Administration Assistant (Admin and Clerical)
Salary: £12.83 P/H PAYE (Inclusive of Holiday Pay) | £14.24 P/H LTD Umbrella
Hours: 18.50 Hours Per Week
Type: Temporary Ongoing
Location: Newton Abbot, TQ12
Start Date: ASAP
Work Pattern: Monday & Tuesday | 09:00 – 17:00pm

Join a dynamic and customer-focused team, contributing to the day-to-day administration within the Service Delivery and Improvement department. This role is pivotal in ensuring the smooth operation of administrative functions while supporting exceptional customer service.

Key Duties and Responsibilities:

Undertake assigned administrative tasks to completion, addressing issues as they arise and ensuring deadlines are met. Serve as the first point of contact for the department, providing guidance and resolving inquiries via phone, email, or in person. Manage incoming and outgoing correspondence, including post, scanning, filing, and indexing documents. Maintain and update customer records across multiple systems, ensuring accuracy and compliance with Council policies. Process applications and complaints, adhering to Council procedures and quality standards. Operate contact center technologies and other systems to effectively manage and document customer interactions. Promote the Council’s equality, diversity, and data protection objectives in all aspects of work.

Qualifications and Experience:

A Level 2 qualification in administration or equivalent. Proven experience in administrative roles, ideally within local government or public services. Proficiency in Microsoft Office and other IT systems. High standard of written and oral communication skills. Understanding of data protection principles and a customer-focused approach to service delivery.

If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk